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Frequently Asked Questions
Everything you need to know about shipping, returns, compatibility, security and support — in one place.
Yes. We ship to most countries worldwide with tracked, insured delivery. Shipping times and rates are shown during the order process, and more details are available on our Shipping Information page.
Orders typically leave our warehouse within 1–2 business days. Most domestic deliveries arrive in 3–7 business days; international orders take 7–14 business days depending on destination.
You have 30 days from delivery to return any product for a full refund, provided it is in its original condition and packaging. See our Returns & Refunds page for full details.
Most Prime Automation products support Matter, Zigbee, Z-Wave or Wi-Fi and work with Alexa, Google Assistant and Apple HomeKit. Check each product page for compatibility details.
Some devices connect directly to your Wi-Fi and need no hub (for example smart plugs and bulbs). Others, such as wireless sensors, pair with the Nexus Home Control Hub for best performance.
Consider door thickness, backset, whether you want app access and your preferred unlock methods (fingerprint, PIN, key). Our team is happy to advise — just contact us.
Yes. We follow strict data protection practices, use encrypted connections and never sell your personal information. Read our Privacy Policy for full transparency.
Absolutely. Email us at info@primeautomation.store with a short description of your home and goals, and our team will recommend a tailored solution.
Yes. Every product includes a manufacturer warranty, and selected tool kits carry a lifetime replacement warranty. Details are listed on each product page.
The fastest way is to email info@primeautomation.store. We aim to respond within one business day.